Frequently Asked Questions

We are a full service security systems installation and repair company. Please reach out if you require a quote to install, repair, or replace:  Access control systems Security camera systems Door buzzer systems Intercom systems Other low-voltage commercial systems

Subscription fees vary by brand and system. Fees will always be listed on your installation quote. Access control systems: Cloud-based access control systems require annual fees for the cloud subscription. On-premise and standalone keypads may not require subscription fees, depending on the brand and setup. Systems that integrate with the intercom or elevator generally require subscription fees. Some brands charge per door, while others charge per user. Intercom and door buzzer systems: Most hard-wired intercom systems do not require subscription fees. Small scale commercial or storefront doorbells and buzzer systems generally also do not require subscription fees. IP systems require an internet connection on-site, and typically also require annual subscription fees based on the number of apartments in the buildings. Telephone entry and cellular intercom systems require fees for landline or cellular service. Integration with access control may require annual fees, depending on the system design.  Security camera systems: Our standard security camera system is a stand-alone system with local storage and zero fees. Remote access is free. Optional subscription add-ons are available, such as extended cloud-based storage or system health monitoring. Fees depend on the number of cameras or recorders in your system.

Our warranty covers all parts and labor included in the installation. It does not cover any wiring, lock hardware, or system components that are already installed on-site.

We do our best to accommodate urgent service calls, however, our availability depends on your location and the issue. If your security system is malfunctioning, please give us a call at 215-436-9011 or reach out using the contact form above.  Please provide a description of the issue, brand, and site address.

We can provide an installation quote for commercial-grade hardware that you have purchased. Please reach out via the Contact Us link and specify the brand and model number so that we can determine if we are able to install it for you. Some examples of commercial-grade brands that sell direct to consumer are ButterflyMX, Verkada, Ubiquiti, Doorbird, and Linear.

This is an important issue to discuss with your installer, as the answer depends on your specific system design. Generally speaking, many systems will continue to work locally or in a limited capacity even if the internet is down. For example, without internet, your hard-wired security camera system will continue to work uninterrupted, but you will not be able to access the system remotely until network connectivity is restored. Hard-wired intercoms, stand-alone keypads, cellular intercoms and telephone entry systems are not impacted by internet outages, while IP systems will experience communication issues. If you have specific power concerns, you may want to add a battery backup or surge protector to your installation. For electric locks, you will want to understand whether your lock is fail-safe or fail-secure and how that impacts the security of your property.

We cover the Greater Philadelphia Area, including Philadelphia, Montgomery, and Delaware Counties. We also service parts of Chester, Berks, and Bucks Counties.

Schedule a site visit using the Contact Us link or call 215-436-9011.  We will review your current setup, goals, and options, and then send you a quote for consideration.